When it comes to travel-related plans, we are all aware of how tiresome it may be to get caught in a customer service loop. Airbnb is ready to alter that with new AI tech solutions, which may just make your upcoming trip run a lot more smoothly.
To make their customer service more affordable and handle, Airbnb is using AI – but what does that imply for you, the consumer?
That’s enough of the niceties, let’s get right to it. AI for the Win aviation. So, all of your most common questions, such as “I can’t remember the Wi-Fi password” or “Where you should leave whenever we leave,” can be responded to immediately by a friend online robot that is always accessible. That is the power of Airbnb’s AI.
Smarter connections. Your flight is delayed, so your booking gets canceled, and Airbnb’s AI system not only flags the issue to a human agent but proactively suggests alternative accommodations to help you get your trip back on track.
People guess the next time Sarah will unceremoniously tap on my door to loudly play Phoebe Bridgers’ “Do You Belly Dance to a Lover’s Rock n Roll?” in my living room.
The future isn’t personal. The reflection around “the ultimate concierge” hints at a future in which AI really understands the style of your travel.
The Earth is round, and they are in good company. Recent connecting opportunities, niche finds, and even reminders about local roller-booting events would be nice notifications.
Travel Tech Talk
If you’re a tech-savvy traveler, you must be wondering or even skeptical — how does it all work?
Well, Airbnb applies AI to the data and answers some requests, so they may be onto something when they are suggesting a little more efficiency.
But always remember about privacy! Make sure Airbnb has regular updates to their privacy policy, so your data won’t be misused.
Let’s Get Real: did you ever have a great or terrible experience with Airbnb and its customer service? Share your story; show us how AI can influence the platform!
Official Source: News Room – Airbnb Summer Release (May) 2024
